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Bilingual Customer Relations and Data Entry Specialist

Dedication to fast turnarounds and treating people with dignity and respect is of the utmost importance. This position requires professionalism and the ability to thrive in a fast-paced environment. Position involves day shift only (8:30 a.m. to 5:00 p.m.), Monday to Friday. The successful candidate will join DriverCheck as a Data Entry Clerk for at least six months before moving into the Customer Relations and Data Entry Specialist position.


  • Enter information from drug testing forms into the system;
  • Process instant test results;
  • Process lab-based test results;
  • Preparing new specimen donor files for physician review;
  • Connecting physicians and specimen donors via phone and taking detailed notes;
  • Answering phones, responding to questions from clients, collection sites, and specimen donors;
  • Connecting clients, collection sites and specimen donors to the appropriate department and/or staff.

Required Skills and Qualifications

  • Fluency in French and English (written and oral) is a must;
  • High school diploma;
  • 3 years of customer service and data/field entry experience;
  • Strong verbal communication skills required to ensure clients, collection sites and specimen donors are dealt with in a professional and respectful manner;
  • Detail oriented and thorough with a focus on accuracy in meeting quality assurance standards;
  • Ability to work independently and as part of a team;
  • Ability to multi-task, prioritizing and managing time effectively in order to optimize productivity and meet critical deadlines in a fast-paced environment; and
  • Proficient using Windows-based programs and the internet.

Applicants should fax their resume to 519-632-9534 or email